Frequently Asked Questions
We understand that choosing the right wood products can be challenging. Below are answers to some of the most common questions we receive.
What types of wood products do you offer?
We offer lumber, plywood, timbers, and decking in a variety of sizes, grades, and
treatments. Our products are suitable for residential, commercial, and specialty
applications.
Do you provide delivery services?
Yes, we offer delivery across Ontario. Delivery times and fees depend on your location and
the size of your order.
Can I place a custom order?
Absolutely! We offer custom cutting and sizing for lumber, plywood, and timbers. Contact
us to discuss your specific requirements.
Are your products sustainably sourced?
Yes, our products are sourced from certified suppliers that practice sustainable forestry.
We prioritize eco-friendly materials to support responsible building practices.
What grades of lumber do you provide?
We offer Select, #1, and #2 grades, along with specialty grades upon request. Each grade
varies based on strength, appearance, and application suitability
How can I get pricing information?
Pricing varies by product type, grade, and quantity. Contact us directly or visit our store for
a detailed quote.
Do you offer product samples?
Yes, samples of select products are available upon request. This can help you evaluate the
material’s quality and finish before making a bulk purchase.
What is your return policy?
Returns are accepted for undamaged products within 30 days of purchase. Custom orders
and special cuts are non-refundable. Please contact our support team to initiate a return.
How do I maintain my wood products?
Maintenance varies based on the type of wood. We recommend sealing and staining for
decking, regular cleaning for plywood, and protective coatings for timbers.
If you have more questions or need further assistance, please reach out to our customer
service team.